Mobile Device Management (MDM) is the term used to describe a system or solution for managing mobile devices remotely. These mobile devices include laptop computers, smart phones, ruggedized mobile data collection devices and tablet computers.
Given technology and the increasing need for mobility, enterprises like yours need to operate efficiently outside of the four walls of a specific business location. You need to interact directly with your customers and employees whenever and wherever they are.
Mobility provides increased efficiencies and productivity. Your business gains a competitive advantage by having access to information and applications necessary to act quickly. Managing the related mobile devices allows you to protect and optimize your operation.
Leading mobile device operating systems include Blackberry, Android, iOS, Windows Mobile and Symbian.
Mobile device management solutions will typically provide some or all of the following remote capabilities:
• Distribution of software updates and patches
• Tracking of hardware and software assets
• Distribution of information and data
• Tracking software for license compliance.
• Supporting and controlling devices to troubleshoot issues
• Backing-up and restoring critical data.
• Encrypting wireless communications.
• Disabling stolen/lost devices
• Managing passwords/access security
Here’s a partial list of leading MDM software solutions:
• Wavelink Avalanche
• Sybase Afaria
• Odyssey Athena
• Motorola Mobility Services Platform
• Microsoft Mobile Device Manager
• Landesk Management Suite
• Good Cloud Sync
• CA Technologies
Choosing the best Mobile gadget Management software for your operational needs is essential. It’s important to identify your needs (current and future) and review all software options.
Here are a few guidelines to consider before selecting your software:
1. Identify which specific applications your business and employees use or need.
2. Look for a software solution that can manage multiple operating systems without the need for additional infrastructure. Also, find a solution that offer an appropriate feature set for your critical operating systems.
3. Look for an MDM solution that integrates with your existing management platform rather than a standalone solution. This will allow you to maximize your existing IT investment.
4. Make sure the solution is able to scale to match you future growth.
5. Speak to references and, if possible, test the product before purchasing/implementing.
6. Assess the “hidden costs” associated with the solution. These can include costs associated with the initial implementation and on-going costs such as help desk, repair and troubleshooting.
It’s important to note that the guidelines listed in this article are only general guidelines. Individual enterprise needs and requirements should be assessed prior to implementing any solution.